Privacy Policy

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TB Bros & Associates LLC
Effective Date: 11/8/2025

TB Bros & Associates LLC (“TB Bros,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data, including information related to SMS text messaging.

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and company details you provide when requesting quotes, shipments, or support.
   
• Service Information: Details about shipments, delivery addresses, and scheduling.
   
• SMS Consent Information: Your opt-in status and communication preferences for text messaging.
   
• Website Usage Data: Non-identifiable information collected automatically, such as IP address, browser type, and site interactions, to improve our website’s performance and user experience.
   

We use collected information to:

• Provide and manage freight brokerage and logistics services
   
• Communicate about shipments, quotes, appointments, billing, and service updates
   
• Send SMS text messages only to users who have consented
   
• Improve service quality, communication, and website experience
   
• Comply with legal or regulatory requirements
   

If you provide your mobile number and consent to receive SMS messages, you may receive text communications from TB Bros related to service updates, confirmations, scheduling, and account information.

• Shipment or delivery notifications
   
• Appointment confirmations or reminders
   
• Account status or billing notifications
   
• Customer service messages
   

 No promoting or marketing messages will be sent via SMS without explicit written consent.

Message frequency may vary based on service activity and account needs.

You can opt in to receive SMS messages by:

• Checking an SMS consent box on a web form
   
• Providing verbal consent over the phone
   
• Requesting updates through written communication
   

Your consent is voluntary and may be withdrawn at any time.

You may opt out of SMS messages at any time by replying STOP to any message.
For additional help, reply HELP or contact us at:

Email: jared@tbbros.com
Phone: 480-868-2894

Message and data rates may apply depending on your carrier and plan.

We do not sell, rent, or share SMS consent information or phone numbers with third parties for marketing purposes. SMS communications are processed through compliant service providers such as RingCentral, solely for operational delivery.

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Only authorized personnel have access to customer data for legitimate business purposes.

Our website may use cookies and analytics tools to improve usability and functionality. You may disable cookies through your browser settings, though some site features may not function properly as a result.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

Our services are intended for business users and not for individuals under 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”

If you have questions about this Privacy Policy, SMS terms, or your data, please contact us:

TB Bros & Associates LLC
Email: jared@tbbros.com
Phone: 480-868-2894
Website: https://www.tbbros.com

By using our website, submitting your information, or opting in to SMS communication, you acknowledge and agree to the terms of this Privacy Policy.

This text meets RingCentral, TCR, and CTIA disclosure requirements for SMS messaging, including:

• Opt-in and opt-out clarity
   
• Message frequency and fee disclosure
   
• No marketing data sharing
   
• Defined contact and support information
   
• Distinct SMS communication section